F.A.Q.
Frequently Asked Questions
F.A.Q
Our Customer Care associates are always happy to answer our clients' questions regarding our product lines. As with any company that handles such a large volume of sales, we encounter multiple similar inquiries from our customers. To make the process easier to navigate before, during, and after your purchase, we have collected an assortment of these questions and provided our level-best answers for you.
If you don't find an answer to your question in our F.A.Q., please do not hesitate to contact our Customer Care Department via phone, email, or web chat!
F.A.Q. - GENERAL:
Q: Do you have a showroom?
A: RecPro does NOT have a showroom. We do, however, have a small display area for our furniture.
Q: Does RecPro offer more than luxury RV furniture?
A: Yes. While we specialize in quality luxury RV furniture, we also offer one of the industry's largest selections of RV aftermarket parts and accessories and are constantly expanding our product range.
Q: Where can I shop for RecPro products?
A: Our full range of products can be found here on our website. Our products can also be found on other e-commerce storefronts like Amazon, eBay. Use the Categories menu on the left to browse through our full selection of items, or search for something specific using the search bar at the top.
F.A.Q. - RECPRO SERVICES:
Q: Do you perform installations?
A: RecPro does NOT provide or offer installation services for hardware, furniture, or other mounting devices.
Q: Will you help me remove my old furniture?
A: For liability reasons, RecPro will not assist in the removal or installation of any RV furniture.
Q: Will you help me measure my RV for any installation application?
A: For liability reasons, RecPro will NOT assist in measuring your RV for the installation of any product. Customers are responsible for having their measurements ready before contacting our Customer Care Department or purchasing. Always double-check your measurements for accuracy before calling or purchasing, and be sure to include any other factors that may impact the dimensions of the area you are measuring, such as water heaters.
Q: Can you provide any installation recommendations?
A: Due to liability issues, RecPro can NOT offer installation recommendations on any product apart from the instructions provided on our website. If professional advice is needed, please contact a relevant professional (certified electrician, mechanic, carpenter, etc.) to ensure your project is completed correctly and safely.
F.A.Q. - RECPRO FURNITURE:
Q: Are the measurements on your furniture exact?
A: All furniture measurements are nominal or rough unless otherwise stated as Actual. For example, the nominal measurement of a couch may read "width: 67", while the actual measurement may read "Width (actual): 66 ½". RecPro provides nominal measurements so our clients have enough room to work in restricted spaces.
Q: What is the smallest door profile your furniture can fit?
A: Our furniture is separated into pieces (generally two) and will fit into a minimum door width of 22". This profile accommodates most openings in RVs, campers, fifth-wheels, pop-ups, trailers, and homes on the market today.
Q: Are your Gaming Ottomans full-sized chairs? Can they fit a full-sized adult?
A: Our ottomans are reduced-size furniture pieces capable of fitting a full-sized adult.
Q: Can I store anything under my Jackknife sofa?
A: We do not recommend using the space underneath the Jackknife sofa for storage. Doing so may interfere with the mechanism's movement when transitioning from a couch to a bed. It can also be dangerous to reach under a piece that cannot lock in place while inserting or removing stored items.
Q: Is your furniture set up for seat belt installation?
A: Our furniture is not designed for seat belt installation. We do not recommend you use seatbelts with our furniture unless otherwise specified.
Q: Do you have separate plug-ins for each powered R.A.F. and L.A.F. Charles recliners?
A: Yes. Each chair requires a plug (110V) individually. Splitters are available, allowing you to use a single outlet if desired.
Q: Do you provide installation hardware for your furniture?
A: No. We do not have contextual specs for your particular vehicle or application, so we do NOT offer hardware unless otherwise specified. Consult your manufacturer for hardware types and installation specifics.
F.A.Q. – OTHER PRODUCTS AND ORDERS:
Q: What is the best adhesive to use with Filon?
A: Contact cement is the manufacturer's recommended adhesive product.
Q: Do you have any fender skirts other than the size you offer? Can I order a custom fender skirt from RecPro?
A: We only offer one standard size of RV fender skirt in our product line. We do not offer custom sizes.
Q: Can you research my make and model of RV to determine the part I need to order?
A: We cannot determine products for your specific model of RV, trailer, camper, food truck, fifth-wheel, or living space. We offer industry-standard products that will work across various makes, models, and applications.
Q: Do you offer fabric samples?
A: Yes. We offer sample swatches for our Suprima Fabrics and UltraFabrics Brisa furniture fabrics so that you may compare the material to your RV or home's interior.
Q: Will your pumps (Shurflo) only work for specific RV models?
A: Our pumps are designed to work nearly universally. However, if you wish to ensure our pumps are compatible with your model or particular application, you will need to consult the pump manufacturer and your RV
Q: How long will it take for a custom order to be manufactured and arrive at RecPro?
A: Standard shipping times vary from product to product. Check the product page for specific shipping times.
Q: May I return a custom order?
A: No. Once a custom order is placed and confirmed, no returns or changes can be made to the order.
F.A.Q. – MEASUREMENTS:
Q: How do I measure for replacement blinds and roller shades?
A: Consult the manufacturer of your RV for specific dimensions. For custom orders, you will want to measure width and height on the OUTSIDE of the frame.
Q: How do I measure my rough opening?
A: The opening's exact length, width, and height are needed. Custom windows, doors, baggage doors, entry doors, and concession windows will also require the depth of the wall.
F.A.Q. - OPENING PACKAGES:
**ATTENTION**
WHEN OPENING A PACKAGE FROM RECPRO, PLEASE TAKE NOTE OF THE FOLLOWING SUGGESTIONS:
• Always use a cut-safe style box knife to open packages. Safety knives (with retractable blades that give minimal penetration) will prevent you from cutting the product if you apply too much pressure or cut too deeply into the package.
• Always cut away from yourself, not towards yourself.
• Always have the package on a stable surface before opening (preferably on the floor.) Any elevated surface (even a table) creates the potential for injury or accident.
• Always use adequately sharpened cutting instruments. Dull blades cut less efficiently and are more likely to cause injury.
IF YOU RECEIVED A CYLINDRICAL SHIPPING TUBE:
• Be very careful when opening these tubes.
• Open the tubes at the ends by removing the plastic caps.
• DO NOT open from the center for any reason. Do not try to open the tube by cutting, smashing, ripping, tearing, mangling, slicing, puncturing, shearing, breaking, or manipulating, in any way, the cardboard outside.
• If you have any questions or feel unsure about opening a package you've received from RecPro, please call our Customer Care Department.